Return Policy | Kraft Paper Studio

At Kraft Paper Studio, we take pride in delivering high-quality custom kraft paper products. We understand that sometimes a return may be necessary, and we have established the following policy to ensure a smooth and fair process for all our customers.

Return Eligibility

  • Custom Orders: As our products are custom printed according to your specifications, most returns can only be accepted if there is a manufacturing defect or if the product significantly deviates from the approved design proof.
  • Inspection Period: Please inspect your order within 3 days of receipt. Any claims for defects, damages or discrepancies must be reported within this timeframe.
  • Proof Approval: Once you have approved a design proof, we cannot accept returns based on design preferences or content errors that were present in the approved proof.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at [email protected] or call (917) 914-7057 within 3 days of receiving your order.
  2. Documentation Required: Please provide your order number, a detailed description of the issue and clear photos showing the defect or problem with your product.
  3. Evaluation: Our team will evaluate your return request within 2-3 business days and determine if it meets our return criteria.
  4. Return Authorization: If your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
  5. Return Shipping: Returns must be shipped back to our facility at 415 Evergreen Ave, Brooklyn, NY 11221 within 14 days of receiving the RMA.

Refunds and Replacements

  • Manufacturing Defects: If we confirm a manufacturing defect, we will either replace your order or provide a full refund, including the original shipping costs.
  • Print Quality Issues: For print quality problems that differ significantly from the approved proof, we will offer a replacement or partial/full refund depending on the severity of the issue.
  • Customer Errors: Returns due to customer errors (incorrect specifications, design errors in approved proofs, etc.) are generally not eligible for refunds but may be eligible for a partial credit toward a replacement order at our discretion.
  • Refund Processing: Approved refunds will be processed within 10 business days of receiving the returned product and will be issued to the original payment method.

Non-Returnable Items

  • Products that have been used, damaged after delivery or altered from their original condition (unless due to a manufacturing defect)
  • Custom orders that meet the specifications in the approved proof
  • Orders reported after the 3 day inspection period

Cancellation Policy

  • Orders may be canceled without penalty before production begins.
  • Once production has started, cancellation fees may apply based on the stage of production.
  • Orders that have been completed cannot be canceled.

Quality Guarantee

At Kraft Paper Studio, we stand behind the quality of our kraft paper products. If you receive an order that doesn’t meet our quality standards due to a manufacturing error, we will make it right.

For questions about our return policy or to initiate a return, please contact us:

This return policy was last updated on April 13, 2025.